<-- Back to DSL Information

DSL 1.5 Meg FAQs

Q: Are all existing 256 or 640K customers going to be migrated to the new 1.5M speed?

A: DSL 640K customers will not automatically be moved to the up to 1.5M service (even though they are the same price). Customers who contact Qwest and want to be moved up to 1.5M service will be able to do so. A promotional offer will run from Feb. 7 – Feb. 27, 2004 to waive the $9.99 change charge when Choice™ DSL (256K) or DSL 640K customers want to move to the up to 1.5 M service.

Q: Will our current Cisco or Actiontec modem still work with this new DSL 1.5M product?

A: Yes. Your current modem will still work with this new product and requires NO on-site programming changes.

Q: Will DSL 640K customers qualify for the up 1.5M product?

A: Testing shows that customers who are currently subscribing to the 256/640K product will qualify for the up to 1.5M service.  This is dependent on customer's line characteristics.

Q: Is the up to 1.5M the upstream or downstream speed?

A: Downstream speed is up to 1.5Mbps.  The upstream speed may go as fast as 1M, depending on line characteristics.  Most customers will get at least 896K.

Q: Is there anything different about this new up to 1.5M product from previous Qwest products?

A: Yes.  Previous products were loop qualified so that Qwest was reasonably sure the customer would get close to the requested speed. The up to 1.5M product is different.  Qwest will enable the line to achieve whatever maximum speed it is capable of – and that could be any speed up to 1.5M. Testing shows greater than ¾ of the customers will receive the full 1.5 M downstream, but there will be loops that will not be able to support the full 1.5M speed. These customers will be able to buy the up to 1.5M speed, and will then be able to make a judgment as to whether they would like to continue on the 1.5M speed, or be moved down to the 256K speed.

Q: Does Qwest consider it a repair issue if the customer's line does not achieve 1.5M speed?

Qwest will work with the customer to see if speed can be increased.  However, if the issue with the service is isolated to speed, the ticket will not be dispatched to the field.  Qwest will use the current standard practice to manage repair tickets.  The policy will continue to be evaluated by Qwest.

_________________________________

Qwest Choice™ DSL Deluxe:   Available for residential use only.  Service may not be available in all areas. Activation Offer:  Activation fee waiver ends on 2/27/04 and $0.01 activation fee applies from 2/28/04 to 5/28/04 ; $9.99 change of speed fee waived until 5/28/04 .  Requires DSL Modem which can be purchased or rented through Qwest and a shipping and handling fee of $9.99 will be charged to your account. Failure to return rented modem will result in a continued rental charge of $3. Actual DSL speed varies depending on service location, phone line qualifications, computer performance/configuration, network/Internet congestion and other factors. Uninterrupted or error-free service not guaranteed. Computer requirements: Windows® 98 or later. Price does not include taxes, incremental charges and surcharges.  Telephone line and installation charges separate.  Other restrictions may apply.